Utilities

Rebuilding trust with powerful communications

Empowering utility companies who work across supply and retail markets to consistently reach their goals, we transform the sending and management of effective customer communications.

As an accredited, trusted leader for multichannel communications, we offer a range of solutions to help you drive engagement and achieve your objectives within the utilities market.

From print, mail, digital delivery, inbound and outbound management or a complete communication transformation - we support you every step of the way.

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Utilities communications

DELIVERING THE RIGHT COMMUNICATION BALANCE

Restoring trust is especially important amid a cost-of-living crisis and soaring energy bills, where supporting vulnerable customers has never been more important. At CFH we are experts in supporting our clients in the successful delivery of communications that rebuild trust whilst sharing important information at the right time.

The use of communication is versatile, and we understand that customer requirements are different. That’s why we work with our clients to ensure that their communications are accessible, responsible and support both the requirements of our clients and their customers. Whether you provide electricity, gas, water, sewage or other services to homes and businesses, we can support you and the delivery of your utility communications.

How can utility companies improve their communications to gain back the trust of their customers?

DRIVING COMMUNICATION SUCCESS

Whether you are looking to rebuild customer trust, restore relationships, reach vulnerable cohorts or offer communication accessibility, we can help you achieve your goals across both the supply and retail utility markets.

We’ll create a bespoke communication strategy, helping you find the right balance of communication channels and output, that help you achieve your goals and engage with you audience. We become your partner for smarter communications.

From transactional print solutions to hybrid mail, secure electronic delivery and a complete managed service offering, our solutions support the changing way we all share information, whilst being built on a foundation of best practice and compliance.

We’ll help you understand your options and improve how you communicate no matter the utility sector you work in. From onboarding to delivery, we work with you to become your partner for smarter communications.

WHY WORK WITH US?

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Build Trust

Customer-centric communications designed to rebuild trust

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Multichannel Communication

Bespoke multichannel communications delivered by one trusted provider

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Drive Efficiency

Save valuable time and money without compromising on quality

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Flexibility

Flexible communications, delivered to suit you and your customer requirements

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Consumer Duty

Supporting and providing consumer duty compliant communications

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Dedicated Support

A team of experts who are available to lend a helping hand and support 

COMMUNICATIONS BUILT ON COMPLIANCE

All of our solutions sit within approved frameworks of compliance, security, regulatory and legislative standards and GDPR, so that you can be assured your communications are being received, managed and processed in the best way possible.

We are certified to ISO 27001 Information Security Management System, ISO 9001 Quality Management, Cyber Essentials and Cyber Essentials Plus. You can be assured your documents are delivered the right way, at the right time, to drive the best response.

Business Communications

Delivering Communications That Drive Results

Don’t just take it from us! We’ve helped a wide range of utility, energy, electricity and gas companies, to help them transform their communications. Take a look at how we did it below:

Supporting over 600 businesses with utilities, YU Energy utilise paper-based communications to meet legislative requirements and to offer communication choice to their clients in an increasingly digital world.

YU Energy

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By partnering with CFH, Sycous has transformed its communication process for creating and delivering top-up utility account cards. The process is time efficient allowing resources to be redirected to higher-value tasks

SYCOUS Energy

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In partnership with Utilities Week, CFH explains restoring trust in utilities using multi-channel comms: A guide

Utilities Week: Whitepaper Guide

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Working with Repair and Assure to allow the organisation to create, manage and send a range of communication touchpoints online

Repair and Assure

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