Hybrid Mail for the NHS & Health Sector

Driving patient engagement with effective communication

Effective communication with patients is crucial for the NHS and other healthcare providers. Improved communication can lead to better patient engagement and adherence to treatment plans to deliver more personalised, patient-centred care.

Our industry-leading solutions, including Docmail hybrid mail, e-delivery platforms, e-link and inbound and outbound management, enable you to send appointment reminders, test results, and important healthcare information to patients delivering better outcomes.

We understand Your sector

Docmail was designed for medical practices, first being used in 2008 for Flu vaccination letters. Since then, 75% of all medical practices have utilised Docmail Hybrid Mail. Docmail integrates with leading primary care software including EMIS and Vision..

We also facilitate patient communications from other primary care providers including pharmacists, dentists and opticians.

Our work in primary care has led to partnerships with NHS Trusts and Integrated Care Boards (ICBs) delivering joined-up integrated services via API and Managed Communications. This includes patient communications, screening projects and public health announcements, all delivering increased patient engagement.

Supporting the National Institute for Health and Care Research (NHIR) and medical research carried out in 40 Universities across 15 Clinical Research Networks, Docmail can significantly reduce patient recruitment timings.