Finance Sector

Tackle Modern Communication Challenges

With a proven track record for assisting organisations across the finance sector, we’re understanding of the communication challenges you face.

From credit management to lending, insurance, motor finance and utilities, you can be proactive instead of reactive by having full access to our multi-channel communications approach. Be it remaining FCA compliant, ensuring time-sensitive mailings arrive in time, or prioritising the privacy and security needs of your customers, we have the flexible solutions to match.

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Multichannel Communication For Finance

Do you need to build customer trust while driving engagement? Perhaps you have a requirement to communicate with individuals before they hit financial difficulties? Or do you want to reach vulnerable cohorts quickly? Our industry-leading multichannel communication approach is the way forward.

Offering adaptable solutions to meet your unique regulatory requirements, timelines and standards, CFH are your complete print, post and digital partner. From credit management, to pensions, insurance, motor finance and utilities, you can lead the way by having access to our full range of multichannel solutions.

 

We Understand Your Organisation

Above all else, working with a communications provider that understands the specifics of your industry can accelerate your success. With a selection of proven solutions, we never take a one-size-fits-all approach. Combining the right technology with optimal strategy and processes, you will be presented with a communication offering bespoke to your requirements and goals.

From hybrid mail to digital delivery, inbound, outbound, workflows, emails and everything else in between, we can support you and your requirements at every turn. Whether you’re sending annual or ad-hoc communications, such as statements, bills, policy documents, renewals and reminders, our offering will encompass every element of your customer communications.

 

FINANCIAL COMMUNICATIONS FOR ANY CONTEXT

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Physical Documents

Each year we send over 30 million physical documents on behalf of our financial clients

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Various Clients

We currently work with over 250 financial clients up and down the country

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Digital Output

We send over 5 million digital documents annually for financial organisations

Pensions

As a pension provider or administrator, you’re likely always looking to pinpoint the channels of communication that best suit modern customer needs. Consumers require fluid and reliable channels of communication for the delivery of statements, investment updates and up-to-date information. Multichannel solutions from CFH allow you to seamlessly deliver this messaging across print, post and digital, with intelligent, data-driven insights to help inform these decisions. 

Pensions

Wealth Management

Being proactive with your communication offering could be the ideal way to bridge the gap between generations of investors. With solutions including powerful on-demand print to post software, digital delivery and much more. By working with CFH, investment advisory firms can deliver valuations packs, tax packs and contract notes in the most efficient manner. Let us explain how offering genuine channel choice could give your wealth management organisation the cutting edge against competitors.

Wealth Management

Motor Finance

Within the motor finance industry, FCA Consumer Duty regulations mean that it has never been more important to ensure your communications are responsible and highly organised. Looking for better ways to serve new and current customers, you will likely require a range of solutions. With industry compliance at the heart of everything we do, CFH are proud to offer bespoke and secure multichannel communications, allow a single point of data entry, with every outbound route catered for simultaneously. 

Motor Finance

Credit Providers

Meet regulatory requirements and access data-driven insights by partnering with the experienced communication providers at CFH. We can ensure you’re able to overcome credit sector challenges by remaining reactive to industry developments. Be it outbound digital messaging, or posted statements and documents, discover how we can manage your entire output. 

Credit Providers

Debt Recovery

With industry expertise at the very core of what we do, CFH understand the needs of debt collection agencies and debt recovery organisations. your collection campaigns will likely require repeat mailings being sent out on specific dates, and these requirements can be easily planned out and managed thanks to our industry-leading products. Most importantly of all, our solutions allow you to reach vulnerable individuals in the right way.

Debt Recovery

Insurance

Already favoured by reputable providers across The UK, the multichannel communication solutions provided by CFH can drive engagement and responses. The insurance landscape is ever-changing, and by providing various touchpoints to your members, you can keep customers up to date with different policies. From welcome packs, renewal packs and payment packs, right the way through to special requests and vulnerable customer communications, we’re experienced partners.

Insurance

Banks And Building Societies

We understand the need for your financial communications to involve secure processes, be it a centralised, complete document management solution, or the assurance that printed statements are being sent to your customers with data protection regulations in mind. With CFH viewing privacy as a point of absolute importance, you can rest assured that your documents are delivered the right way, at the right time, to drive the best response.

Banks And Building Societies

Secure Processes And Trusted Accreditations

Remaining up to date with industry legislation, changes and events within the finance sector, you can be assured of a secure process when working with CFH. We offer complete end to end solutions, meaning that your data will be received, managed and processed with us, at one of our three secure sites. We never share your data with third party suppliers, with all our processes built on a foundation of security at the very core.

We are proud to retain ISO 27001 and 9001, Cyber Essentials and Cyber Essentials Plus accreditations. We are also approved suppliers on local government frameworks including G-Cloud and CCS, as well as members of core associations. Gain peace of mind that your communications are being delivered in the right manner, to drive the best responses. 

CASE STUDIES

Docmail, saving valuable time and money while supporting the NHS Long Term Plan

NHS Derby and Derbyshire ICB

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Utilising hybrid mail to generate 20,533 patient opt-in for primary care programme

NHS West Suffolk CCG / NHS Ipswich & East Suffolk CCG

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Using the print driver the practice sends out 19,990 mailings to 42,907 addresses

Menston and Guiseley Practice

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Utilising hybrid mail to streamline patient communication processes and increase engagement

Derbyshire Community Health Service NHS Foundation Trust

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