Managed Print Service Credit Union Case Study

The solution

With over 13,000 member documents being sent in each mailing, this was not a viable long-term approach for the organisation. The volunteer Treasurer had produced the newsletters over many years. He took it upon himself to explore an alternative method of how these communications could be sent, whilst maintaining the quality and timescale required to meet the Credit Union’s strategy and budgets.

The treasurer met CFH's Business Development Manager, at the ABCUL Conference exhibition in 2020, just prior to the first national lockdown caused by the spread of Coronavirus. They recognised CFH as a specialist communication supplier from previous events and were keen to find out more about how we could help the Credit Union achieve its goals, whilst minimising its costs.

After discussions, they were satisfied that CFH would be able to meet the Credit Union’s requirements for cost, security accreditations and output. The board agreed to a proposal and our services were implemented for the organisation. CFH assigned a dedicated Account Manager for the day-to-day contact between Lewisham Plus and CFH.

The process

The solution provided by CFH meant that the Credit Union’s mailings were now submitted to CFH through a secure SFTP connection and printed and despatched according to their requirements. An example of this is their summer and spring A3 newsletters, which were despatched with a statement insert, all within a C5 envelope.

This process enabled the organisation to send this communication effortlessly. CFH print a returns address so the Credit Union receives non-deliveries direct. It is the perfect solution to meet their print quality requirements but with less effort and at less cost.

Support was always on hand from CFH, whether this was out of hours or over the weekend, the team were able to assist the credit union with the sending of their communications. The whole process, including establishing a strong relationship, implementation of services and despatching of mailings, has been managed remotely over the last 12 months throughout pandemic conditions.

The virtual environment strengthened the relationship between the two organisations through mutual understanding and dedicated support and allowed the mailings to be sent without delays.

Lewisham Plus has achieved two whole member mailings through CFH, with the full turnaround from submitting their documents to CFH to delivery being only two weeks. The process has increased their engagement and brand awareness, all whilst minimising the effort for their staff.